FAQ

Your Experience on Twill Care

What is an Expert?

Experts who are active in the Twill Care community are health professionals and researchers. These Experts have been vetted by Twill to ensure they have the proper credentials and expertise in relevant specialties (such as dermatology, gynecology, obstetrics, neurology, and mental health) for our members. While our Experts are not able to provide medical advice, they can provide general education to members about ways to improve their physical and mental well-being and insights on how to better engage with their own care teams.

What is a Community Champion?

Community Champions are people Twill Care has partnered with to make the experience on our site and app even more engaging and helpful for others. Community Champions welcome newbies to Twill Care, answer questions, provide support, and share their own experiences.

*User posts, including posts from Experts and Community Champions, are not medical advice and do not represent the position of Twill. Talk to your doctor before trying any treatment or remedy.

How do I join a new community?

You get to choose exactly which Twill Care communities you’d like to be a part of. Just click or tap “Explore” and then select “Communities.” Then use the buttons to join the communities that interest you. In your feed, you’ll see posts and content from all the communities you’ve joined and nothing from the ones you haven’t joined.

I know you as Kopa. What changed?

Our mission—healing all people, one person at a time—and our values remain unchanged. We offer the same quality experience, features, and robust community we did before, but with a new name and a fresh look. It’s also more closely aligned with our company’s other offerings, to better help our members care for their health and well‑being. If you want to learn more about our name change, click here.

What is Happify?

You’ll see that the activities, meditations, and games on Twill Care are powered by Happify. Many of these have been created especially for Twill Care communities, but we’ve also curated a diverse selection of activities, meditations, and games from our sister app, Happify, which has more than 4,000 science-based games and activities to help people reduce stress, overcome negative thoughts, and boost confidence. Plus, Happify offers more than 300 meditations—along with tools to track your happiness score and stats. If you want to learn more, click here.

What browsers and operating systems do you support?

Twill Care is compatible with Chrome, Safari, Firefox, and Microsoft Edge. Our app is also available on iPhone and Android devices. If you're having issues during your Twill Care experience, please email support@care.twill.health

Account and Emails

I lost/forgot my password. Help!

You can reset your password by going to the Twill Care app or Care.Twill.Health and clicking Login. Then choose "Forgot Password?" and enter the email address you used to sign up for Twill Care. You should receive an email to reset your password. If you do not receive the reset email in your inbox, please check your spam/junk folder. Still can't find it? Contact support@care.twill.health

How can I manage how I get notified about updates on Twill Care?

You can change your notification settings at any time by clicking the Profile icon—it’s at the top right of the screen on the website and at the bottom right on the app. Then, select "Settings" and choose either Push Notifications (these are only in the app) or Email Notifications and toggle left or right to turn them off or on.

Is there an option to unsubscribe from emails?

You can unsubscribe from Twill Care emails by clicking or tapping the “unsubscribe” link at the bottom of any email you receive from Twill Care.

Why am I not receiving emails from Twill Care?

If you're a Twill Care member and not receiving emails, there’s a good chance that the emails are getting sent to your spam/junk folder. Check your spam/junk folder, and mark any emails from Twill Care as "safe" or "not junk." You may also want to double-check your Twill Care email notification settings using the directions above to make sure they're turned on.

How do I delete my account?

You can close your account at any time by emailing support@care.twill.health to request that your account be deleted. After confirming you'd like to delete your account, your request will be processed in 1-3 business days.

I have a question that's not addressed in the FAQ. How can I contact you?

You can contact us anytime by emailing support@care.twill.health. We'll get back to you as soon as possible!

Who can see my profile?

Members in the community can see your profile to learn more about you and connect! Your username, profile photo, and About section will be visible to other members, so please share as much or as little as you feel comfortable!

What happens with the information I share on Twill Care?

Details you share about yourself when you sign up for Twill Care (such as your location, health information, and treatment history) will only be visible to you. The information you share on your profile—your username, profile photo, and About section—will be visible to other members. Any posts or comments that you make will also be visible to other members. Information you provide when using Health Tools (like the Daily Stress Tracker or Symptom Diary) are private to you and won’t be visible to the rest of the community.

Why do I need to enter my ZIP code?

Twill Care is intended for people living in the United States. By entering a valid U.S. ZIP code, you’re acknowledging that you’re based in the U.S.